How to use & FAQ

Rechargeable Refillable Electronic Shisha Pens

1. Simply unpack and charge your shisha pen.
2. Remove the plastic cap.
3. Press button and inhale.
4. Enjoy!

•  The device itself consists of three parts. The smoking tip, the glass flavour tube and the battery.
•  Before using this product, you should charge the battery for up to 4 hours.
•  To insert the flavour liquid into the glass tube, unscrew the smoking tip and pour the juice/liquid inside the glass tube. Pour it slowly while holding the clearomizer on a tilt. 
•  Screw the smoking tip back on again. (Do not over screw)
•  Finally, attach the battery to the tube.
•  In order to smoke the pen you must hold the button and simply inhale and exhale.
•  The device has an on-off function, click the button 5 times in fast repetition and it will switch the device OFF. To turn the device back ON, click the button 5 times in fast repetition again.

Click here to view the video on how to use the E-Shisha pen.

Burnt taste from my shisha pen?

For the unpleasant burnt taste there is a number of signs:

1. There is a lack of E-Liquid on the wire-coil. This can be true even if your clearomizer tank is full of E-Liquid.
2. Over time your wire coil will grow ash that will stop the E-Liquid from being absorbed and you will notice your E-Liquid changing to a brown colour. (Your clearomizer has burnt out)
Fruity Smoke recommends that you change your clearomizer every 3/6 weeks.

Are shisha pens safe?

There are no known health risks associated with vapouring shisha pens, shisha pens only contain a few ingredients as opposed to the thousands of chemicals found in traditional tobacco cigarette. Most importantly, Fruity Smoke, shisha pens do not contain any tar, tobacco, carbon monoxide or toxins that are commonly associated with the health risks.

Do we accept refunds?

Items for refund must be returned sealed and in original packaging. We regret for health and safety reasons we cannot accept items for refund that has been open or used. (E-Liquids will not be exchange or refunded).

Damaged or faulty Items

Please contact us before returning any damaged in transit or faulty items with a description of the problem e.g. DOA or Light not working. Please note that we do perform tests on returned items and we can detect if a shisha/vapour pen has been used.

E-Liquids safety and responsible use 

Do not use e-liquid for any use other than as an alternative to smoking tobacco. Do not swallow E-liquid. E-liquid is only for use in electronic cigarettes/pens and other kinds of personal vaporizers. Do not use during pregnancy or breastfeeding. E-liquid is not for sale to anyone under the age of 18. Always keep e-liquid safely out of the reach of children.

Returns

We pride ourselves on providing a great service. In order to ensure any returns are dealt with swiftly you should send items back via a traceable service such as Recorded Delivery or Special Delivery. This will ensure the consignment is received and sign for as well as being traceable in order for us to process. Any items sent via standard post are at the sender's own risk and we cannot guarantee to process a return if items are lost in post as a result.

If you are unhappy about the service or products, you have received from Fruity Smoke, or if there are any further questions you would like to ask please contact us immediately through our email, [email protected]. We aim to offer a satisfactory resolution on first contact.